What's covered?

This course will cover in-depth principles of Customer Service. The unit will help develop learners' knowledge of why customer service principles are important to an organisation. In turn increasing career prospect's by giving learner's skills, such as meeting customer expectations and knowledge of industry standards. This qualification underpins current legislation, regulations and organisational requirements, touching on the importance of data protection. This customer service course gives valuable progression opportunities as the knowledge offered is transferrable within a customer service environment across different sectors.

What do you need?

Please bring paper and pen.

How you are assessed

The course is broken down into ten sessions of 2 hours and is run at Strode's college. Students will be expected to fulfil assignment briefs set in order to achieve the assessment criteria. Assessments will take various formats such as performance observations, presentations, projects, tests or written evidence and will link to the assessment criteria. This is an accredited course and therefore evidence to support learning must be documented formally.

How Long?

10 weeks

What course next?

You can progress to a Level 2 qualification that may be offered by Strode's College if there is sufficient interest.

Choose from the following options

Many students are entitled to a reduction in tuition fees on many of our courses, which can dramatically reduce the overall cost of the course. More information can be found on our course fee reductions page. Financial support, loans and instalment plans are also available to eligible students.

Contact us on 01753 793288 to check whether you might be eligible for a reduced fee.

Can't find what you're looking for?

Courses can sometimes be run at different times subject to demand. CLICK HERE and let us know when is suitable for you.

You have no courses in your basket

Course Code {{item.course_code_and_occ}}
Campus {{item.location}}
Start Date {{item.startdate}}

Once you click apply follow these simple steps to finish your application

  1. Create an account using your email ( if you already have an account please log in to continue with your application)
  2. Make a note of your username and password
  3. Complete the online application form – missing information can be updated later
  4. Please ensure you Press Submit button in order to complete your application
  5. Admissions Team will be in contact within 7 working days. Alternatively, if you have any questions or queries please call on 01753 793288 or email admissions@windsor-forest.ac.uk

Browse courses

Select from any of the menus below below to find a course:

Search courses

Enter a course title or code

  1. Profile

    Your own personal space on our website. Add your picture, save your details for faster applications, and more.

  2. my Courses

    Any courses you click 'like' on are saved here for browsing later. You can also check the progress of courses you have already applied for.

  3. my Prospectus

    Create a personalised digital prospectus from the courses you have clicked ‘like’ on throughout the site.

  4. Help & Advice

    Questions? Visit our help centre for tips and information on how to get the most out of myEBC.